Cut churn and scale support — telecom operators
Tier-1 support, win-back, and outbound sales for mobile and broadband — on-prem or cloud, in every market language you serve.
Where AI employees take the load
11 workflows live in production across customer, sales, and back-office.
- Tier-1 support
- Plan & billing
- Technical triage
- Outage updates
- Churn win-back
- Retention saves
- Outbound upsell
- Plan migration
- Activation & onboarding
- Soft collections
- Payment reminders
One platform. New role = config, not code.
11 ready-to-deploy roles. Add a new one without changing your stack.
- Tier-1 care agent
- Technical triage agent
- Retention agent
- Win-back agent
- Outbound sales
- Migration
- Activation & onboarding
- Soft collections
- HR screening
- Employee training
- Custom role
Reuse what works. Replace what doesn't.
We slot into your existing telephony, KB, and CRM — or replace the components holding you back. Both deployment modes available: cloud SaaS or on-prem.
Connect to the systems that decide outcomes
Minimum pilot integration: one telephony path, plus one knowledge source, customer-action API, or CRM/ticketing workflow.
Your infrastructure, your data, your rules
- Full data sovereignty — runs in your data center
- For regulated and low-resource environments
- Source-code and extra-FTE licensing options
- Enterprise on-prem setup in weeks
- Fastest go-live — managed and auto-scaling
- Live in days for mid-market and enterprise
- Same runtime, same roles, same guardrails
- New role or vertical = config and knowledge bases, not code
- In-country data residency
- Rule-locked compliance steps and full audit trail
- Highload, PCI-DSS-grade architecture experience
- Call recording, redaction, QA scoring, and incident review
Guardrails are part of the runtime, not a checklist
Enterprise agents need deterministic boundaries around what they can say, what they can do, when they must ask for clarification, and when they must escalate.
Approved scripts, prohibited claims, regulatory wording, jurisdiction rules.
Who the agent is talking to, what it may disclose, and which actions it may take on your systems.
Grounding, contradiction detection, generated-response checks, refusal logic.
Escalation triggers, call summary, disposition, and next-step routing.
Designed for business validation
- Call recordings / scripts
- Compliance policies
- Knowledge base
- Pilot traffic rules
- Tool / API access
- KPI baseline
Success decision: expand if the pilot beats agreed thresholds on containment, conversion or recovery, quality, and compliance exceptions.
Request pricing for your pilot
Six questions, under a minute. We respond within one business day to schedule a scoping call, where pricing terms are discussed.
Telecom questions, answered
- Can voice AI handle telecom tier-1 care at scale?
- Yes — plan and billing, technical triage, outage updates, and activation flows resolve 80%+ of tier-1 calls. The agent integrates with BSS/OSS so it can act, not just answer.
- Does it support win-back and retention saves?
- Yes. Retention, win-back, and outbound upsell run as dedicated roles on the same platform, typically delivering +8–15% upsell uplift and double-digit save rates.
- Can it run on-prem for data-sovereign telecom workloads?
- Yes. The same platform runs in our SaaS, in your VPC, or fully on-prem on bare metal — common for operators with sovereignty and regulatory constraints.
- How does it perform in regional and low-resource languages?
- We train ASR, TTS, and LLMs for regional languages where public models leave significant gaps, including dialects and operator-specific terminology.
Get pricing for Telecom
Share your deployment preference, languages, and target FTE. We'll respond within one business day to schedule a scoping call.