Handle peak volume and recover revenue — retail & e-commerce
From WISMO to abandoned-cart recovery — multilingual AI employees grounded in your order, catalog, and CRM systems.
Where AI employees take the load
14 workflows live in production across customer, sales, and back-office.
- WISMO
- Returns
- Delivery
- Abandoned cart
- CRM events
- Sales
- Assortment
- Availability
- Coach (360°)
- Assessor (360°)
- Inventory
- Warehouse
- NPS
- Win-back
One platform. New role = config, not code.
12 ready-to-deploy roles. Add a new one without changing your stack.
- Tier-1 support
- Claim intake
- AI sales consultant
- Outbound CRM-triggered sales
- Employee support
- HR
- Shift mgmt
- Warehouse assistant
- Logistician assistant
- HR screening
- Employee training
- Custom role
Reuse what works. Replace what doesn't.
We slot into your existing telephony, KB, and CRM — or replace the components holding you back. Both deployment modes available: cloud SaaS or on-prem.
Connect to the systems that decide outcomes
Minimum pilot integration: one telephony path, plus one knowledge source, customer-action API, or CRM/ticketing workflow.
Your infrastructure, your data, your rules
- Full data sovereignty — runs in your data center
- For regulated and low-resource environments
- Source-code and extra-FTE licensing options
- Enterprise on-prem setup in weeks
- Fastest go-live — managed and auto-scaling
- Live in days for mid-market and enterprise
- Same runtime, same roles, same guardrails
- New role or vertical = config and knowledge bases, not code
- In-country data residency
- Rule-locked compliance steps and full audit trail
- Highload, PCI-DSS-grade architecture experience
- Call recording, redaction, QA scoring, and incident review
Guardrails are part of the runtime, not a checklist
Enterprise agents need deterministic boundaries around what they can say, what they can do, when they must ask for clarification, and when they must escalate.
Approved scripts, prohibited claims, regulatory wording, jurisdiction rules.
Who the agent is talking to, what it may disclose, and which actions it may take on your systems.
Grounding, contradiction detection, generated-response checks, refusal logic.
Escalation triggers, call summary, disposition, and next-step routing.
Designed for business validation
- Call recordings / scripts
- Compliance policies
- Knowledge base
- Pilot traffic rules
- Tool / API access
- KPI baseline
Success decision: expand if the pilot beats agreed thresholds on containment, conversion or recovery, quality, and compliance exceptions.
Request pricing for your pilot
Six questions, under a minute. We respond within one business day to schedule a scoping call, where pricing terms are discussed.
Retail & E-commerce questions, answered
- Can voice AI handle WISMO and order status at high volume?
- Yes — WISMO, delivery updates, and returns are core tier-1 use cases. The agent is grounded in your order, catalog, and CRM systems and resolves 80%+ of these calls without an agent transfer.
- Does it work for abandoned-cart recovery and outbound sales?
- Yes. CRM-triggered outbound for abandoned cart, win-back, and AI sales consultant roles run on the same platform — typically +15–25% cart/payment recovery and +10–15% AOV uplift.
- Can the same agent handle multiple retail markets and languages?
- Yes. Multilingual ASR, TTS, and LLMs run in one deployment, including regional languages where we train custom models for accents and retail vocabulary.
- How does it integrate with our existing contact center stack?
- We reuse what works — telephony, SIP, dialer, KB, analytics — and replace only the components holding you back. Both cloud SaaS and on-prem deployment are available.
Get pricing for Retail & E-commerce
Share your deployment preference, languages, and target FTE. We'll respond within one business day to schedule a scoping call.