Process claims end-to-end — carriers, brokers, and MGAs
Handle FNOL, claims status, and policy inquiries end-to-end. AI employees integrate with your core systems for fast, compliant resolution.
Where AI employees take the load
10 workflows live in production across customer, sales, and back-office.
- FNOL intake
- Claims status
- Policy inquiries
- Underwriting triage
- Premium payments
- Renewals
- Add-ons & cross-sell
- NPS
- Win-back
- Complaints
One platform. New role = config, not code.
11 ready-to-deploy roles. Add a new one without changing your stack.
- Claims intake
- Policy support
- FNOL agent
- Underwriting triage
- Premium collection
- Renewal agent
- Outbound cross-sell
- NPS agent
- Win-back agent
- Employee training
- Custom role
Reuse what works. Replace what doesn't.
We slot into your existing telephony, KB, and CRM — or replace the components holding you back. Both deployment modes available: cloud SaaS or on-prem.
Connect to the systems that decide outcomes
Minimum pilot integration: one telephony path, plus one knowledge source, customer-action API, or CRM/ticketing workflow.
Your infrastructure, your data, your rules
- Full data sovereignty — runs in your data center
- For regulated and low-resource environments
- Source-code and extra-FTE licensing options
- Enterprise on-prem setup in weeks
- Fastest go-live — managed and auto-scaling
- Live in days for mid-market and enterprise
- Same runtime, same roles, same guardrails
- New role or vertical = config and knowledge bases, not code
- In-country data residency
- Rule-locked compliance steps and full audit trail
- Highload, PCI-DSS-grade architecture experience
- Call recording, redaction, QA scoring, and incident review
Guardrails are part of the runtime, not a checklist
Enterprise agents need deterministic boundaries around what they can say, what they can do, when they must ask for clarification, and when they must escalate.
Approved scripts, prohibited claims, regulatory wording, jurisdiction rules.
Who the agent is talking to, what it may disclose, and which actions it may take on your systems.
Grounding, contradiction detection, generated-response checks, refusal logic.
Escalation triggers, call summary, disposition, and next-step routing.
Designed for business validation
- Call recordings / scripts
- Compliance policies
- Knowledge base
- Pilot traffic rules
- Tool / API access
- KPI baseline
Success decision: expand if the pilot beats agreed thresholds on containment, conversion or recovery, quality, and compliance exceptions.
Request pricing for your pilot
Six questions, under a minute. We respond within one business day to schedule a scoping call, where pricing terms are discussed.
Insurance questions, answered
- Can AI employees handle FNOL and claims status end-to-end?
- Yes — first notice of loss, claims status, document collection, and adjuster routing are standard workflows. The agent integrates with your claims core and policy admin systems to act, not just answer.
- How does AgentUnicorn handle PII and compliance in insurance?
- Rule-locked scenarios, guardrails for sensitive steps, full call recording, redaction, and audit trails. Deployment can be fully on-prem to keep policyholder and claims data inside your perimeter.
- Does it work for brokers and MGAs, not just carriers?
- Yes. The same platform serves carriers, brokers, MGAs, and reinsurers. Roles and integrations adapt to your specific workflow and system stack.
- How fast can we add a new product line or region?
- New roles and product lines are configuration on the same platform. Adding a language or region is training, not a rebuild. Production timelines are typically a few weeks.
Get pricing for Insurance
Share your deployment preference, languages, and target FTE. We'll respond within one business day to schedule a scoping call.