Absorb disruption spikes without headcount — airlines
Handle IRROPS, rebookings, baggage and tier-1 support in your customers' languages — without scaling headcount through every peak.
Where AI employees take the load
14 workflows live in production across customer, sales, and back-office.
- Rebooking — missed flight
- Rebooking — delayed flight
- Tier-1 support
- Flight status
- Baggage
- Proactive outbound
- Surge adoption
- Upsell
- Add services
- Schedule change
- Connection
- NPS survey
- Complaints
- Win-back
One platform. New role = config, not code.
16 ready-to-deploy roles. Add a new one without changing your stack.
- IRROPS reaccommodation agent
- Disruption outbound
- Schedule outbound
- Outbound CRM sales
- Options upsell
- Employee support
- Shift mgmt
- Tier-1 support
- Flight status
- Baggage
- NPS
- Win-back
- Claims intake
- HR screening
- Employee training
- Custom role
Reuse what works. Replace what doesn't.
We slot into your existing telephony, KB, and CRM — or replace the components holding you back. Both deployment modes available: cloud SaaS or on-prem.
Connect to the systems that decide outcomes
Minimum pilot integration: one telephony path, plus one knowledge source, customer-action API, or CRM/ticketing workflow.
Your infrastructure, your data, your rules
- Full data sovereignty — runs in your data center
- For regulated and low-resource environments
- Source-code and extra-FTE licensing options
- Enterprise on-prem setup in weeks
- Fastest go-live — managed and auto-scaling
- Live in days for mid-market and enterprise
- Same runtime, same roles, same guardrails
- New role or vertical = config and knowledge bases, not code
- In-country data residency
- Rule-locked compliance steps and full audit trail
- Highload, PCI-DSS-grade architecture experience
- Call recording, redaction, QA scoring, and incident review
Guardrails are part of the runtime, not a checklist
Enterprise agents need deterministic boundaries around what they can say, what they can do, when they must ask for clarification, and when they must escalate.
Approved scripts, prohibited claims, regulatory wording, jurisdiction rules.
Who the agent is talking to, what it may disclose, and which actions it may take on your systems.
Grounding, contradiction detection, generated-response checks, refusal logic.
Escalation triggers, call summary, disposition, and next-step routing.
Designed for business validation
- Call recordings / scripts
- Compliance policies
- Knowledge base
- Pilot traffic rules
- Tool / API access
- KPI baseline
Success decision: expand if the pilot beats agreed thresholds on containment, conversion or recovery, quality, and compliance exceptions.
Request pricing for your pilot
Six questions, under a minute. We respond within one business day to schedule a scoping call, where pricing terms are discussed.
Airlines questions, answered
- Can voice AI handle airline IRROPS and rebookings?
- Yes — IRROPS reaccommodation, missed and delayed flight rebookings, and proactive disruption outbound are standard roles. The agent works in your PSS/GDS and absorbs surge volume without scaling headcount.
- How much can it reduce peak-time abandonment?
- Deployments typically cut peak-time abandonment by 40–60% because AI employees scale instantly through surge events instead of being capped by hiring and training cycles.
- Does it support multiple languages for global passengers?
- Yes. The platform handles standard global languages plus regional ones — we train custom models where public ASR/TTS/LLMs leave gaps for accents and travel-specific vocabulary.
- Can the same agent handle baggage, flight status, and NPS?
- Yes. Multiple roles run on one platform with mid-call role switching. New roles are configuration, not a new build.
Get pricing for Airlines
Share your deployment preference, languages, and target FTE. We'll respond within one business day to schedule a scoping call.