Answer buyer and seller calls at platform scale
Support buyers, onboard sellers, confirm delivery details at scale. Multilingual AI employees grounded in your listings, payments, and escrow flows.
Where AI employees take the load
9 workflows live in production across customer, sales, and back-office.
- Buyer support
- Seller onboarding
- Dispute resolution
- Payment issues
- Returns & refunds
- Listing support
- Escalation triage
- NPS
- Win-back
One platform. New role = config, not code.
10 ready-to-deploy roles. Add a new one without changing your stack.
- Buyer support
- Seller support
- Dispute agent
- Onboarding agent
- Payment support
- Returns agent
- Escalation triage
- Outbound sales
- NPS agent
- Custom role
Reuse what works. Replace what doesn't.
We slot into your existing telephony, KB, and CRM — or replace the components holding you back. Both deployment modes available: cloud SaaS or on-prem.
Connect to the systems that decide outcomes
Minimum pilot integration: one telephony path, plus one knowledge source, customer-action API, or CRM/ticketing workflow.
Your infrastructure, your data, your rules
- Full data sovereignty — runs in your data center
- For regulated and low-resource environments
- Source-code and extra-FTE licensing options
- Enterprise on-prem setup in weeks
- Fastest go-live — managed and auto-scaling
- Live in days for mid-market and enterprise
- Same runtime, same roles, same guardrails
- New role or vertical = config and knowledge bases, not code
- In-country data residency
- Rule-locked compliance steps and full audit trail
- Highload, PCI-DSS-grade architecture experience
- Call recording, redaction, QA scoring, and incident review
Guardrails are part of the runtime, not a checklist
Enterprise agents need deterministic boundaries around what they can say, what they can do, when they must ask for clarification, and when they must escalate.
Approved scripts, prohibited claims, regulatory wording, jurisdiction rules.
Who the agent is talking to, what it may disclose, and which actions it may take on your systems.
Grounding, contradiction detection, generated-response checks, refusal logic.
Escalation triggers, call summary, disposition, and next-step routing.
Designed for business validation
- Call recordings / scripts
- Compliance policies
- Knowledge base
- Pilot traffic rules
- Tool / API access
- KPI baseline
Success decision: expand if the pilot beats agreed thresholds on containment, conversion or recovery, quality, and compliance exceptions.
Request pricing for your pilot
Six questions, under a minute. We respond within one business day to schedule a scoping call, where pricing terms are discussed.
Marketplaces questions, answered
- Can voice AI handle buyer and seller disputes?
- Yes — dispute intake, evidence collection, and resolution routing are standard workflows. The agent integrates with your marketplace, payment, and escrow systems to track and act on case status.
- Does it support seller onboarding at scale?
- Yes. Onboarding, verification, and first-listing support run as dedicated roles. Deployments typically see +20% completion rates because AI employees are available 24/7 in the seller's language.
- Can the same agent handle multiple countries and currencies?
- Yes. Multilingual ASR, TTS, and LLMs run in one deployment, including regional languages where we train custom models for marketplace-specific vocabulary and local payment norms.
- How does it integrate with existing marketplace tools?
- We slot into your existing telephony, CRM, ticketing, and analytics stack — or replace the components holding you back. Both cloud SaaS and on-prem deployment are available.
Get pricing for Marketplaces
Share your deployment preference, languages, and target FTE. We'll respond within one business day to schedule a scoping call.