Industries · Automotive

Handle service and sales calls — dealerships & auto services

Handle sales inquiries, service scheduling, and parts support. AI employees slot into your DMS and dealer management workflows.

80%+
Tier-1 inquiries automated
+25%
Service booking rate
+10–15%
Sales conversion uplift
>5×
Customer ROI
Industry benchmarks observed across AgentUnicorn deployments and comparable programs.
Use cases

Where AI employees take the load

9 workflows live in production across customer, sales, and back-office.

  • Sales inquiries
  • Service scheduling
  • Parts support
  • Warranty claims
  • Recall notifications
  • Test drive booking
  • Trade-in valuation
  • NPS
  • Win-back
Typical roles to hire

One platform. New role = config, not code.

10 ready-to-deploy roles. Add a new one without changing your stack.

  • Sales agent
  • Service scheduler
  • Parts support
  • Warranty agent
  • Recall outbound
  • Test drive booking
  • Trade-in agent
  • Outbound sales
  • NPS agent
  • Custom role
Stack

Reuse what works. Replace what doesn't.

We slot into your existing telephony, KB, and CRM — or replace the components holding you back. Both deployment modes available: cloud SaaS or on-prem.

Telephony / SIP / messengers
Dialer
Conversational / speech analytics
ASR (STT) / TTS stack
Knowledge base / search / RAG
LLM for your languages
Perfect fit: on-prem 15+ conversational FTE (actual or target, multiple roles); cloud 3+ FTE.
Integration scope

Connect to the systems that decide outcomes

Minimum pilot integration: one telephony path, plus one knowledge source, customer-action API, or CRM/ticketing workflow.

Telephony
SIP / PSTN / WebRTC · Twilio, Aircall, Talkdesk
Text channels
Messengers, WebChat, AppChat, VoiceChat
Operations
Tickets, cases, callbacks · Zendesk, Jira, Service Desk
Customer data
CRM, CDP, customer profiles
Core workflows
Eligibility, payments, orders · custom APIs and data mart
Deployment & security

Your infrastructure, your data, your rules

On-prem / private cloud
  • Full data sovereignty — runs in your data center
  • For regulated and low-resource environments
  • Source-code and extra-FTE licensing options
  • Enterprise on-prem setup in weeks
Cloud SaaS / your cloud
  • Fastest go-live — managed and auto-scaling
  • Live in days for mid-market and enterprise
  • Same runtime, same roles, same guardrails
  • New role or vertical = config and knowledge bases, not code
Security & compliance
  • In-country data residency
  • Rule-locked compliance steps and full audit trail
  • Highload, PCI-DSS-grade architecture experience
  • Call recording, redaction, QA scoring, and incident review
Guardrails

Guardrails are part of the runtime, not a checklist

Enterprise agents need deterministic boundaries around what they can say, what they can do, when they must ask for clarification, and when they must escalate.

1
Policy

Approved scripts, prohibited claims, regulatory wording, jurisdiction rules.

2
Identity & permissions

Who the agent is talking to, what it may disclose, and which actions it may take on your systems.

3
Runtime checks

Grounding, contradiction detection, generated-response checks, refusal logic.

4
Human handoff

Escalation triggers, call summary, disposition, and next-step routing.

Typical pilot plan

Designed for business validation

Week 1
Scope
Select one role, process, product, call types, and KPI targets.
Weeks 2–3
Build
Connect telephony, knowledge sources, and one action API. Configure persona, stages, and compliance steps.
Weeks 4–5
Live traffic
Run controlled pilot traffic with QA scoring, transcript review, and script iteration.
Week 6
Decide
Review containment, conversion/recovery, quality, and compliance exceptions against agreed thresholds.
Required inputs from you
  • Call recordings / scripts
  • Compliance policies
  • Knowledge base
  • Pilot traffic rules
  • Tool / API access
  • KPI baseline

Success decision: expand if the pilot beats agreed thresholds on containment, conversion or recovery, quality, and compliance exceptions.

Start a Automotive pilot

Request pricing for your pilot

Six questions, under a minute. We respond within one business day to schedule a scoping call, where pricing terms are discussed.

Full request form →
FAQ

Automotive questions, answered

Can voice AI handle auto sales and service scheduling?
Yes — sales inquiries, test drive booking, and service scheduling are core workflows. The agent integrates with your DMS and service calendar to check availability and confirm appointments.
Does it support parts, warranty, and recall workflows?
Yes. Parts lookup, warranty triage, and proactive recall notifications run as standard roles. The agent connects to your parts catalog and warranty systems to provide accurate, real-time answers.
Can it work across multiple dealerships or service centers?
Yes. One platform covers your entire dealer network. AI employees switch context between locations, inventory pools, and service schedules mid-call.
How does it integrate with DMS and CRM tools?
We integrate with leading automotive DMS and CRM platforms. Agents read vehicle history, service records, and inventory to answer accurately and book directly into your systems.

Get pricing for Automotive

Share your deployment preference, languages, and target FTE. We'll respond within one business day to schedule a scoping call.