Scale operations without compliance risk — banks & fintech
Resolve 80%+ of tier-1 calls with compliance-guardrailed AI employees — built for regulated workloads and the languages your customers speak.
Where AI employees take the load
12 workflows live in production across customer, sales, and back-office.
- Support tier-1
- Inbound sales
- Verification
- Qualification
- CRM sales
- Cross-sell
- Upsell
- Coach (360°)
- Assessor (360°)
- Soft collections
- NPS
- Win-back
One platform. New role = config, not code.
15 ready-to-deploy roles. Add a new one without changing your stack.
- Tier-1 support
- Claim intake
- Inbound sales
- Qualification
- Pre-scoring
- Outbound CRM-triggered sales
- Employee support & HR
- Soft collection
- Debt reminder
- KYC
- AML
- Transaction verification
- HR screening
- Employee training
- Custom role
AI squad in the loan lifecycle
One platform, eight specialized agents, one continuous journey for high-volume, personalized lending.
- First contact & qualificationSales AgentCRM, product catalog
Pitches product, collects data, logs to CRM.
- Real-time pre-scoring & routingSales AgentDecision engine, credit bureau, anti-fraud
Instant steering based on real-time signals.
- Document collection & KYC/AMLOnboarding AgentLOS, OCR, KYC/AML
Guides docs, verifies identity, screens sanctions.
- Underwriting clarificationVerification AgentLOS / underwriting workspace
Gathers follow-up details.
Human requestRisk OfficerOwns credit decision; handles high-risk cases. - Offer, consent & disbursementOnboarding AgentLOS, core banking
Final offer, records consent, triggers disbursement.
Human handoffApprovals above policy thresholdPause for human sign-off. - Loan servicing & supportServicing AgentCore banking, payments
24/7 inbound answers on balance, payments, statements.
- Risk-based payment remindersRetention AgentBehavioral/risk scoring, payments
Proactive, well-timed outreach to at-risk accounts.
- Soft collections & refinancingCollections AgentCollections system, payments
Empathetic conversation, negotiates plans within guardrails.
Human handoffHuman specialistHardship, complaints, and vulnerable cases.
The AI carries the volume. Your people make the judgment calls.
Reuse what works. Replace what doesn't.
We slot into your existing telephony, KB, and CRM — or replace the components holding you back. Both deployment modes available: cloud SaaS or on-prem.
Connect to the systems that decide outcomes
Minimum pilot integration: one telephony path, plus one knowledge source, customer-action API, or CRM/ticketing workflow.
Your infrastructure, your data, your rules
- Full data sovereignty — runs in your data center
- For regulated and low-resource environments
- Source-code and extra-FTE licensing options
- Enterprise on-prem setup in weeks
- Fastest go-live — managed and auto-scaling
- Live in days for mid-market and enterprise
- Same runtime, same roles, same guardrails
- New role or vertical = config and knowledge bases, not code
- In-country data residency
- Rule-locked compliance steps and full audit trail
- Highload, PCI-DSS-grade architecture experience
- Call recording, redaction, QA scoring, and incident review
Guardrails are part of the runtime, not a checklist
Enterprise agents need deterministic boundaries around what they can say, what they can do, when they must ask for clarification, and when they must escalate.
Approved scripts, prohibited claims, regulatory wording, jurisdiction rules.
Who the agent is talking to, what it may disclose, and which actions it may take on your systems.
Grounding, contradiction detection, generated-response checks, refusal logic.
Escalation triggers, call summary, disposition, and next-step routing.
Designed for business validation
- Call recordings / scripts
- Compliance policies
- Knowledge base
- Pilot traffic rules
- Tool / API access
- KPI baseline
Success decision: expand if the pilot beats agreed thresholds on containment, conversion or recovery, quality, and compliance exceptions.
Request pricing for your pilot
Six questions, under a minute. We respond within one business day to schedule a scoping call, where pricing terms are discussed.
Fintech questions, answered
- How does AgentUnicorn handle compliance for regulated financial services?
- Voice AI employees may run with rule-locked scenarios and guardrails for compliance-sensitive steps (KYC, AML, disclosures), with full call recording, redaction, and audit trails. Deployment can be fully on-prem to keep PII and transaction data inside your perimeter.
- Can AI employees verify identity and authenticate customers?
- Yes — KYC, AML screening, transaction verification, and step-up authentication are standard roles. The agent integrates with your IDV, core banking, and fraud systems to verify and act in the same call.
- How fast can we go live for a bank or lender?
- Production deployments typically take a few weeks. Adding a new role (collections, win-back, cross-sell) is configuration on the same platform — you don't rebuild the agent.
- Which languages are supported for fintech deployments?
- Standard global languages plus regional languages where we train custom ASR/TTS/LLM models to close the gap public models leave for local dialects and financial terminology.
Get pricing for Fintech
Share your deployment preference, languages, and target FTE. We'll respond within one business day to schedule a scoping call.