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Turn calls and chats into actionable insights. Upload your data and get a ready report on topics, resolution quality, script adherence, and operator performance—plus clear recommendations on what to fix first.
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Pick chat analytics, call analytics, or both.
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Upload files or send a secure link (Drive/S3).
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Topics, resolution quality, script adherence, and operator performance.
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PDF summary + XLS/CSV tables, sent to your email.
Know how your operators perform without AI. Analyze your current AI Solution. Understand uplift potential.
Understand topics and real resolution status. Get insights on changes in KB and script.
$0.002/chat
Starter pack to get helicopter view
Each conversation:
Dialog statistics
Topic detection
Resolution status
Summary for the dataset
Distribution of each conversation's characteristics (length, topic, resolution, ...)
Topics with biggest impact
Typical operator's script
Deep dive into every chat. Evaluate operator. Change scripts, ToV, knowledge base.
$0.03/chat
Includes Quick analysis
Each Conversation:
Dialog summary
Reason to finish
ToV score
Customer's satisfaction
Factual correctness
Checklist follow rating
Overall operator score
Summary for the dataset:
Operator's checklist proposal
Extended set of operator's scripts and best practices
Understand topics and real resolution status. Get insights on changes in KB and script.
$0.01/call
Starter pack to get helicopter view
Each call:
Dialog statistics
Topic detection
Resolution status
Basic dialog rating
Summary for the dataset:
Distribution of each conversation's characteristics (length, topic, resolution, ...)
Most time-consuming operator's operations
Typical operator's script
ToV most impactful errors
Deep dive into every call. Evaluate operator. Change scripts, ToV, knowledge base.
$0.05/call
Includes Quick Analysis
Each call:
Dialog summary
Dialog relevancy score
ToV score
Customer's satisfaction
Factual correctness
Checklist follow rating
Comprehensive dialog score
Summary for the dataset:
ToV proposal
Extended set of operator's scripts and best practices
Operator's checklist proposal
